Right of Withdrawal for Consumers

This right of withdrawal applies exclusively to consumers within the meaning of § 13 BGB (German Civil Code). A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession.

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last item.

Exercising the right of withdrawal

To exercise your right of withdrawal, you must inform us

BEROTEC GmbH
Gewerbestr. 13
75057 Kürnbach
Germany
E-mail: info@berotec.de
Phone: +49 7258 2009090

of your decision to withdraw from this contract by means of a clear statement (e.g. by letter or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at https://shop.berotec.de/online-withdrawal-form. If you use this online function, we will send you confirmation of receipt on a durable medium (e.g. by e-mail) without undue delay, including information on the content of the declaration of withdrawal as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive notice of your withdrawal from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless otherwise expressly agreed with you. In no case will you be charged any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods – whichever is the earlier.

Return of goods

You shall send back or hand over the goods to us without undue delay and in any event no later than 30 days from the day on which you inform us of your withdrawal. The deadline is met if you send the goods before the 30-day period has expired.

Return address:

BEROTEC GmbH
Gewerbestr. 13
75057 Kürnbach
Germany

You bear the direct costs of returning the goods.

Please return the goods in their original packaging if possible. This facilitates processing but is not a prerequisite for the effective exercise of the right of withdrawal.

You are only liable for any diminished value of the goods where this diminished value results from handling the goods in a way that is not necessary to establish their nature, characteristics and functioning. We offset any such diminished value against the amount to be refunded; the refund is reduced accordingly. You can avoid a diminished value by handling the goods only as you would be permitted to do in a shop.

Special notes for returns from non-EU countries

For returns from countries outside the European Union, please note:

Parcels that are insufficiently prepaid or incorrectly customs-declared may be refused; any resulting fees will be deducted from the refund.
The refund will be issued once the goods have been received and inspected.
Customs processing may take several weeks; we have no influence over this.

Please declare the parcel as “Return goods (withdrawal)” and include the following details on the shipping label and customs invoice:

Original EU export date (DD.MM.YYYY)
Order / invoice number
Serial / batch number (if applicable)
“No processing has been carried out”
Goods value: original value

Exclusions / premature expiry of the right of withdrawal

The right of withdrawal does not apply or expires prematurely for the following contracts:

for the supply of goods that are not prefabricated and made to the consumer’s specifications or clearly personalised (custom-made products)
for the supply of sealed goods that are not suitable for return for health protection or hygiene reasons and were unsealed after delivery
for the supply of goods which, after delivery, have been inseparably mixed with other goods due to their nature
for the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery
for the supply of digital content not supplied on a tangible medium if you have expressly agreed to the start of performance and acknowledged that this causes you to lose your right of withdrawal